My Gold Record Shop is a company located in Lleida, Spain and we ship throughout Spain and the European Community. This establishes a series of rights and obligations to market and ship products through the different countries that comprise it. Protecting customers and suppliers.
But what happens when it is shipped outside the European Union and the Canary Islands?
This is where My Gold Record Shope sets its own rules to protect your orders. As each destination country has its own rules, restrictions, customs fees, taxes and fees, we have sorted them as follows.
1.0 If you buy from our online store and you are located outside the EU or in the Canary Islands, we advise you to inform yourself about these rules before buying and receiving an order from another country.
1.1 My Gold Record Shop protects you and will always protect you against any loss or loss of your package, wherever you are, through our exchange policy.
1.2 We cannot protect you from your country’s import rules, restrictions, customs duties and taxes. Inform yourself in advance to avoid inconvenience and delays. Upon receipt of the package, there will be customs fees (the amount of which depends on each country) that will always be borne by the buyer and which the buyer must pay, in advance or at the time of delivery to his home address, as indicated by the carrier at the time of contact contact the buyer.
1.3 We have more than 10 years of experience in shipping packages around the world and, thanks to these measures, our number of complaints inside and outside the EU is 0.002%. Therefore, we ask you to trust our experience, but at the same time inform yourself about all these issues in your country of destination.
1.4 If you live outside the European Union or in the Canary Islands, and in order to guarantee a safe and fast shipment, we will request sensitive information; such as your national identification number, passport or residence permit. Essential for creating a customs invoice and shipping your order.
1.5 PO Boxes or post office boxes will not be accepted. All delivery addresses must contain street, number, postal code and city.
1.6 We cannot guarantee optimal delivery if we have an incomplete or confusing address. Bear in mind that the management from Spain to the delivery company in the destination country can take days or weeks, and may even lead to the return and return of your order to our warehouses. Generating additional charges for which the customer will be solely responsible. Anticipating all these issues will make delivery much faster and easier.
